Return policy
1. YOUR RIGHT TO CANCEL
If you are a consumer, you have a legal right to cancel a contract during the period set out below in clause . This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local consumer protection agency or regulator.
However, this cancellation right does not apply in the case of:
sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them.
any products made to your specification or which are personalised.
any Products which become mixed inseparably with other items after their delivery.
products that are liable to deteriorate or expire rapidly.
if IC or BGA chip has been used/soldered already.
Your legal right to cancel a contract starts from the date of the dispatch confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the contract between us is formed. Your deadline for cancelling the contract then depends on what you have ordered and how it is delivered, as set out in the table below:
Your Contract | End of the cancellation period |
Your Contract is for a single Product (which is not delivered in instalments on separate days). | The end date is the end of 60 days days after the day on which you receive the Product. |
Your Contract is for either of the following:
| The end date is 60 days days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered. |
Your Contract is for the regular delivery of a Product over a set period. | The end date is 50 days days after the day on which you receive the first delivery of the Products. |
